No Return Policy
All sales at Bags & Bags are FINAL. We do not accept returns under any circumstances
We operate a strict no-return policy to protect the integrity of our products and our business. Returns are not accepted for any of the following reasons:
• Change of mind after purchase
• Ordered the wrong style, size, or color
• Product does not meet personal expectations
• Delay in delivery by the courier
• Color appears slightly different from screen display (this is normal due to device settings and photography lighting)
Once an order has been dispatched, it cannot be cancelled, redirected, or returned.
2. No Refund Policy
Bags & Bags does not offer monetary refunds on any order, whether retail or wholesale. This includes:
• COD (Cash on Delivery) orders once payment has been made at delivery
• Orders where delivery was refused without a valid reason (return-to-origin / RTO)
• Orders where the parcel was accepted and opened by the customer
We strongly encourage all customers to review product images, descriptions, dimensions, and material details carefully before placing an order. We also provide customized video for your satisfaction, you can request it on instagram for your satisfaction
3. Parcel Integrity — Do Not Open Before Payment
IMPORTANT: Do NOT open or break the seal of your parcel before making payment at the time of delivery. Opening the parcel before payment voids any claim you may have.
Due to a growing number of incidents involving product substitution and item swapping — both by customers and, in rare cases, by courier riders — Bags & Bags enforces the following rules on all deliveries:
• You must NOT open, unseal, or inspect the contents of the parcel before paying the delivery rider
• All parcels are sealed, photographed, and documented before dispatch. The product inside is verified before packaging
• Any claim of receiving an incorrect, damaged, or empty parcel after the seal has been broken will not be entertained under any circumstances
• Any attempt to return a parcel containing substituted, different, or tampered items will be treated as fraud and reported to the relevant courier company and authorities
We strongly recommend recording a clear unboxing video the moment your parcel arrives, with the seal visible and intact at the start of the video. This protects you in the unlikely event of a genuine courier-side issue.